Arbor FAQ
ARBOR School Information System FAQ (Frequently Asked Questions)
Why did the school move to Arbor?
Arbor is a newer system, built for multi-academy trusts, as opposed to SIMS that was developed for single school usage. Migrating to Arbor will help us better support the running and management of all schools in the trust.
How do students access Arbor?
Students have to use the Arbor website; there is currently no app for student use. The link to the website is:
https://the-ongar-academy.uk.arbor.sc/
There is a also link to this on the homepage of the school website.
Students can log in using their Office 365 account, If they do not remember their email password (it is the same as their computer log in at the school) they must contact IT support at the school or let their form tutor know and they will contact IT support on their behalf.
User Guides
Are there any guides available?
There are two guides available to help Parents and Carers
The “Getting Started” guide for the Arbor Parent App is available at:
https://support.arbor-education.com/hc/en-us/articles/360020147458-Getting-started-Log-into-the-Parent-Portal-and-the-Arbor-App
Additionally “A quick introduction to Arbor for guardians and parents” can be found here:
https://support.arbor-education.com/hc/en-us/articles/212097029-The-Arbor-Parent-Portal-quick-introduction#logging-in-0-0
How do I view my child's timetable?
At present the app only shows the current lesson and the next; we have raised this with Arbor's development team.
Please use the website version of Arbor in the meantime to see the full timetable.
There is a guide to this here:
Is there an app for students? Not at present.
Students need to login to Arbor using the link on the school website or the student portal. The link is
https://the-ongar-academy.uk.arbor.sc/
They should log in by using the same email address and password as in school.
Can I view my child's homework?
Yes, as soon as teachers set homework in Arbor, it will be visible to parents/carers.
Homework is called "Assignments" in Arbor.
Can students see their homework?
Yes, as soon as teachers set homework in Arbor, it will be visible to students.
Homework is called "Assignments" in Arbor.
Students can submit their homework ("Assignments") using the Arbor website; students cannot use the app at all at present.
Parents/carers can see, but not submit, their child's assignments.
Once a student logs into the Arbor website, their assignments will clearly visible - both ones that are due and any that are overdue.
To see/submit an assignment, click to see the details. If you need to send in a piece of work, either drag and drop your completed work into the My Submissions box, or click the upload icon to select and upload it.
My child has outstanding non-electronic homework. How do they clear this?
Students are unable to clear this themselves.
Please ask/get them to ask their teacher to clear any outstanding non-submission homework from the system.
Can I see achievements/behavioural issues in Arbor?
Yes, this information is available in Arbor.
Both achievements and behavioural issues are under "Behaviour".